Rundu.com Customer Service
If you need to resolve an issue concerning your order such as checking on the status or making a change to a previously placed order, please click here to go to our virtual help desk.
Ordering Frequently Asked Questions (FAQ)
How long will it take for delivery of my order?
The Wetdreams book, Rundu Men Calendars, DVDs and Playing Cards are in stock and will be shipped immediately via US Postal Priority Mail or 1st Class Service and can take between 3 - 5 business days.
What is Flat-Rate Shipping?
How do I order a Rundu eCard membership?
Can I send an order as a gift?
What forms of payment do you accept?
Do you accept checks?
At this time we only accept credit cards, Paypal and money orders.
How long does it take to receive Rundu prints?
More FAQs about the prints can be found here.
Do you have a Guarantee Policy?
Yes. We value you as a customer and stand behind our Rundu products 100%. If you receive a damaged product through the mail, just return it to us within 10 days of receipt and we will replace it or give you a full refund.
Do you accept International Orders?
If I have more questions or need to check on my order, how can I
If you've already placed your order and are checking on the status, etc., please visit our virtual help desk by clicking here.
What is a Giclee print?
Giclee is a French term for the process of making fine art prints. Well crafted Giclee printmaking produces the highest possible reproduction quality obtained from the original film, digital or art source. The incredible quality of a Giclee print has made it the new standard in the fine art industry and is utilized by renowned galleries, museums, photographers and artists the world over. A Giclee is the closet replication of an original artwork available.
What is meant by Gallery Mounted?
Gallery Mount (also known as Gallery Wrap) derives its name from the way art is displayed in museums and galleries. The canvas edges are stretched around a wood frame and secured around the wood in the back.
Will I have to get my image framed?
Though you can frame your gallery mounted canvas, it's not necessary. The canvas is ready to hang on the wall as soon as you receive it. In fact, a sturdy wall hanging wire is already in place for you to hang your print.
Does the photographer sign the image?
Do You Provide a Certificate of Authenticity?
Yes. A Certificate of Authenticity is provided with each print.
How are the prints shipped?
Do you sell prints to international buyers?
Yes. Just like our other products, we sell our Rundu canvas prints all over the world. There is a shipping fee for international buyers. However, the pricing of our prints is the same.
Does free shipping include anywhere in the United States?
When placing my order, do I use the print name?