Rundu.com Customer Service
If you need to resolve an issue concerning your order such as checking on the status or making a change to a previously placed order, please click here to go to our virtual help desk.
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Ordering Frequently Asked Questions (FAQ)
How long will it take for delivery of my order?
The Rundu Men Calendars, DVDs, Wetdreams coffee table book and playing cards are shipped via US Postal Priority Mail or 1st Class Mail Service and can take between 3 - 7 business days.
What is Flat-Rate
We only charge one, low, flat-rate charge of $5.95 for shipping and handling regardless of the number of items in your order.
How do I order a Rundu eCard membership?
A Rundu eCard membership can be ordered directly from our eCard website by clicking here.
Can I send an order as a gift?
Yes. We will ship your order directly to your gift recipient at no extra charge. Just include your gift recipient's name and address in the "Shipping Address" portion of the online order form.
What forms of payment do you accept?
We accept secure online credit card payments, PayPal orders and money orders.
Do you accept checks?
At this time we only accept credit cards, PayPal and money orders.
How long does it take to receive Rundu prints?
Rundu prints are custom made and are shipped within 14-18 days. If your print is for a gift, please let us know when you place your order so that we may expedite it as quickly as possible. More FAQs about the prints can be found here.
Do you have a Guarantee Policy?
Yes. We value you as a customer and stand behind our Rundu products 100%. If you receive a damaged product through the mail, just return it to us within 10 days of receipt and we will replace it or give you a full refund.
Do you accept International Orders?
At this time, we only accept orders that will be shipped to U.S. destinations and Military APO/FPO addresses.
Rundu Giclee Canvas Prints Frequently Asked Questions (FAQ)
What is a Giclee print?
Giclee is a French term for the process of making fine art prints. Well crafted Giclee printmaking produces the highest possible reproduction quality obtained from the original film, digital or art source. The incredible quality of a Giclee print has made it the new standard in the fine art industry and is utilized by renowned galleries, museums, photographers and artists the world over. A Giclee is the closet replication of an original artwork available.
What is meant by Gallery Mounted?
Gallery Mount (also known as Gallery Wrap) derives its name from the way art is displayed in museums and galleries. The canvas edges are stretched around a wood frame and secured around the wood in the back.
Will I have to get my image framed?
Though you can frame your gallery mounted canvas, it's not necessary. The canvas is ready to hang on the wall as soon as you receive it. In fact, a sturdy wall hanging wire is already in place for you to hang your print.
Does the photographer sign the image?
Yes. Each image is hand signed on the back of the canvas by the photographer, Rundu. This ensures authenticity for a lifetime. The limited edition print is signed and numbered.
Do You Provide a Certificate of Authenticity?
Yes. A Certificate of Authenticity is provided with each print.
How are the prints shipped?
The prints are shipped flat in a well constructed shipping package via the U.S. Postal service or UPS unless otherwise specified. Pricing includes Gallery Mounting and your Rundu Sensual Canvas Collection Print will arrive stretched around an interior wood frame ready to hang. Also, though we anticipate your print arriving in excellent condition, if damaged, you can return it for a replacement or full refund.
Do you sell prints to international buyers?
At this time, we ship our Rundu prints to U.S. domestic and military AP/AE destinations only. Soon, we will be able to ship our products internationally via PayPal.
Does free shipping include anywhere in the United States?
Yes. Free shipping include all 50 states as well as Hawaii and the U.S. Virgin Islands.
What is the actual size of the print?
The image area is the exact size stated (20x24). The actual canvas is larger to allow for stretching around the wood interior frame.
When placing my order, do I use the print name?
Yes. Under each order option, there is a space for you to type in the name of your print(s). Furthermore, if ordering by telephone, just tell the operator the print name(s).
What is the delivery time for prints?
Your Rundu Sensual Canvas Collection print is carefully produced on demand. Please allow approximately 14-18 business days for delivery.